We collect information in several ways when you use our services. This helps us provide better network management solutions and educational content tailored to your needs.

Personal Information

• Contact details including name, email address, phone number, and business address
• Company information such as business name, industry type, and network infrastructure details
• Account credentials and authentication information
• Payment information for our services (processed securely through third-party providers)

Technical Information

• Network configuration data and performance metrics
• Device information including IP addresses, browser types, and operating systems
• Usage patterns and interaction data with our educational materials
• Log files and diagnostic information from network monitoring tools

Your information helps us deliver effective network management solutions and relevant educational content. Here's how we put your data to work:

We also use aggregated, anonymized data to understand industry trends and improve our educational materials. This helps us create more relevant content for network management professionals.

We're selective about who we share your information with. Your trust matters to us, so we only work with trusted partners who meet our standards for data protection.

Service Partners

We share limited data with:

• Cloud hosting providers for secure data storage and processing
• Payment processors for handling subscription and service payments
• Email service providers for educational content delivery and communications
• Analytics tools to understand how our resources are used (anonymized data only)

Legal Requirements

We may disclose your information if required by Taiwan law or to protect our rights and those of our users. This includes responding to valid legal requests or preventing fraud and abuse.

You have significant control over your personal information. Here are the rights available to you under Taiwan's Personal Data Protection Act and international privacy standards:

To exercise any of these rights, contact our privacy team at help@sparqbright.com. We'll respond within 30 days and guide you through the process.

As a network management company, we understand security. We apply the same rigorous standards to protecting your personal data that we bring to securing business networks.

Technical Safeguards

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Multi-factor authentication for all administrative access
• Regular security audits and penetration testing
• Automated backup systems with geographic redundancy
• Network segmentation and access controls

Organizational Measures

• Privacy training for all employees handling personal data
• Strict access controls based on job responsibilities
• Regular review and update of security procedures
• Incident response plan for potential data breaches

We monitor our systems continuously and stay current with evolving security threats. If we detect any unauthorized access to your data, we'll notify you promptly and take immediate action to secure the breach.

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods:

Retention Periods

• Account Information: Retained while your account is active, plus 7 years after closure for legal compliance
• Educational Progress: Kept for 3 years to track learning outcomes and improve content
• Technical Logs: Stored for 12 months for troubleshooting and security monitoring
• Communication Records: Maintained for 5 years for customer service and legal purposes
• Marketing Data: Deleted immediately upon unsubscribing from communications

Secure Deletion Process

When data reaches its retention limit or you request deletion, we use secure deletion methods that make recovery impossible. This includes overwriting storage media and destroying backup copies according to industry standards.

Our website uses cookies and similar technologies to improve your experience and help us understand how our educational content is being used.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand which educational materials are most valuable
• Functional Cookies: Remember your preferences and customize your learning experience
• Analytics Cookies: Provide insights into content usage and user engagement

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality and your ability to access certain educational resources.

While we primarily store data within Taiwan, some of our trusted service providers may process information in other countries. We ensure appropriate safeguards are in place for any international transfers.

Transfer Safeguards

• Standard contractual clauses approved by Taiwan authorities
• Adequacy decisions for countries with equivalent privacy protections
• Additional security measures for transfers to countries without adequacy decisions
• Regular review of third-party data processing practices

We carefully evaluate the privacy laws and practices of any country where your data might be processed to ensure your information receives appropriate protection.

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. When we make significant changes, we'll notify you through email and prominently display the updates on our website.

Minor updates, such as clarifications or contact information changes, will be posted directly to this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.